FAQs
Frequently Asked Questions
Do you charge deposit fees?
No, we do not charge anything for deposits. Use any of our available deposit methods without additional charges.
Are there any withdrawal fees?
No, we do not charge any withdrawal fees. We process all withdrawals within the same day, the processing time is 1-2 bank days depending on your bank.
How can I withdraw my funds?
Simply click “Withdraw” in the Dashboard and enter the withdrawal amount and your IBAN, we will send the funds to you the same day.
How long does withdrawals take to receive?
Withdrawal time depends on your bank. Some of our clients receive our SEPA transfer the same day, while for some it may take up to 5 days. Contact support if you need assistance with your withdrawal.
Do you charge any fees to open an account?
No, we do not charge any fees for account opening. We only charge our fees when you open positions on your trading account.
Is there a minimum deposit limit?
Yes, the minimum deposit amount for all trading accounts is 200€.
Is there a maximum deposit limit?
Yes, for most funding options there is a maximum limit per transaction. However, crypto- and SEPA transfers do not have any maximum limits.
Can I fund my account with crypto?
Of course. You can fund your account with BTC, BCH, XRP, USDT, LTC, ETH and directly from any crypto wallet or crypto exchange.
Can I withdraw funds in crypto?
Yes, please make a request to our support team and we can manually process a crypto withdrawal for you.
How can I deposit with Trustly or Sofort?
Sign up with the MiFinity e-wallet in order to make a deposit with Trustly or Sofort. For further assistance contact support.
What are digital wallets and how can I utilize them?
Digital wallets serve as intermediaries facilitating the swift, secure, and straightforward deposit or withdrawal of funds to any third party wallet. These systems are known for their efficiency and ease of use, providing a consistent service across multiple countries.
What is the earning potential on the demo account?
No actual profits can be gained from trades conducted on a demo account. This type of account involves virtual funds and simulated trades, intended solely for training purposes. If you wish to engage in real-money trading, you must deposit funds into a real account.
How can I replenish my demo account?
You have the option to top up your demo account at no cost. Begin by choosing the specific account, then locate the Deposit button feature in your client Portal. Upon clicking, a window will appear, allowing you to top up your demo account.
What is the minimum amount required to initiate a trade?
The minimum investment amount is available on our platform, subject to prevailing trading conditions.
What is slippage?
Slippage is a phenomenon that may occur while trading. It represents the variance between the anticipated order price and the actual execution price. Slippage can have either positive or negative effects and is likely to happen during periods of heightened volatility when market prices experience rapid fluctuations. Instances of slippage can occur with both Stop Loss and Take Profit orders.
How long does it take for a deposit or withdrawal I made to arrive in my account?
The typical maximum duration for transfers is 24 hours, and it often takes less time. However, processing times may vary, with some transfers completing more quickly while others require the full allotted time.
Am I allowed to deposit funds using another person's account?
No, you cannot deposit using someone else’s account. The funds and ownership of the account involved in the transaction must be yours.
What are the minimum and maximum withdrawal and deposit amounts?
The minimum amount you can withdraw from your account is 20 USD. There is no minimum deposit. There is no maximum deposit or withdrawal.
How can I enhance the security of my account?
To boost your account security, enable two-factor authentication. You can activate this option in the Settings of your Client Portal.
I've lost my password. What's the next step?
If you’re logging in through the site or app, simply click on the “Forgot your password?” link. Enter the email address you used during registration, and you’ll receive an email containing a link to establish a new password.
I've lost or misplaced my withdrawal password. What's the next step?
If you do not have access to your withdrawal password, you can email support@abbado.com to request a new one.
Is there a fee for account inactivity?
As per our Terms and Conditions, if there are no transactions conducted on the trading platform for a continuous period of ninety (90) calendar days (referred to as an “Inactive Account”), a maintenance fee of 300 USD may be applied to the unused balance. This fee will not surpass the total balance of the client’s account.
Are there fees associated with trading on your platform?
At this time there are no overnight holding fees, swap fees, or commission fees applied to any trades on our platform. The only applicable fee that applies is the market spread whenever a position is opened. Market spreads can be viewed on our platform and may vary subject to prevailing market conditions.
Is there a Referral program available?
Absolutely, currently our Referral program, allows you to invite friends, family, and others to explore the platform using your unique referral link. Earn up to 50% of the trading fees (commissions) paid by your referrals. Take a look at our dedicated article on the Referral program found here.
Is it necessary to submit documents before commencing trading?
Residents of accepted jurisdictions can initiate trading on Abbado immediately upon registering an account. However, it’s important to be aware that Abbado retains the right to initiate KYC verification procedures in specific situations. Learn more about the KYC policy.
Are there any deposit or withdrawal fees?
You can view fees here.
Someone accessed my account, but it was not me
If you’ve noticed someone accessing your account without your knowledge, it indicates that your account credentials may have been compromised. This could be a result of sharing your account information or having your password compromised. Frequently, passwords are obtained by hackers from previously leaked password databases associated with various services.
To safeguard your account, we recommend changing your password by clicking the “Forgot Password” button on the login page. Additionally, it’s crucial not to use the same password for your email and other services to prevent potential compromise if someone gains access to your credentials. Next, you will want to ensure your 2FA is enabled from your account settings. You can access these in your Client Portal on the platform.
How do I close my Abbado account?
To request the deletion or cancellation of your account, please contact the Abbado support team through support@abbado.com.
Can I change my leverage?
You can change your leverage by accessing your account in your Client Portal and clicking the Settings icon.
Why is my order rejected?
Orders can be rejected for various reasons, including sufficient margin being unavailable or markets for the selected instrument being closed.
Why was my Stop Loss or Take Profit order executed at a different price?
Stop Loss orders are activated when the ASK/BID price of an asset reaches the specified price in your Stop Loss or Take Profit order. Once triggered, your Stop Loss or Take Profit order becomes a Market order and are executed accordingly, considering the Spread associated with the order size. The existing Spread for a specific market can be seen on the platform at any given time.
What does liquidation mean?
Liquidation refers to the automatic closure of all existing open positions at the prevailing market price when margin requirements are not met. It occurs when the available margin drops to 0%, indicating that there is no longer enough margin to cover potential further fluctuations of the position.
How can I increase my Available Margin?
You can increase your available margin by either closing existing positions or depositing additional funds into your account at any time.
